Tennis Court Booking Rules

Court Booking

Members can book courts up to 7 days in advance. When booking 7 days in advance, members can only book from the start time now at which they want to play. For example, you can only book to play at 5 pm in 7 days time from 5 pm onwards today.
Maximum 1 one-hour booking per member per day.
Maximum 3 one-hour bookings per member per 7 days.
All member bookings must commence on the hour only.
Minimum one-hour bookings (thirty-minute bookings are not allowed).
Off-Peak members are only allowed to use the courts Monday - Friday up to 6 pm.
Junior B and C members are only allowed to use the courts Monday - Friday up to 6 pm and Saturdays up to 2 pm.
The club operates a "whiteboard" system from 5 pm onwards on Fridays and all-day at weekends. During these times, members must use the whiteboard at the club in order to use the next available time-slot.

IMPORTANT: Check-In / No-Show Policy

You must check-in at the club within 1 hour prior to your session start time in order to confirm court usage.
- You will need to know your booking system PIN in order to check-in on the touch screen kiosk system in the clubhouse. When logged in, go to Change Password or PIN to look-up or change your PIN.
- You can also check-in outdoors using GPS on your smartphone within 50 meters of the centre of the courts. To do this open https://pltc.mycourts.co.uk on your smartphone (Location Services must be turned on), login, and click the "GPS Check-in" button which you will find at the top of the booking sheets.
- Your nominated playing partners/opponents may also check-in to confirm your booking (but aren't actually required to do so) -- if you book the court, it's your responsibility to check-in to confirm court usage.
The system automatically assumes a "no-show" when the court remains booked without having been checked-in.
- You will receive a no-show email on the day following the no-show.
- The first no-show is served as a warning and there's no booking suspension.
- On all subsequent no-show occasions, the system automatically activates a 7-day booking-suspension which prevents booking courts.

Late-Cancellation Policy

When unable to play (even when due to bad weather), members should cancel their bookings as soon as possible.
Please ensure courts are cancelled as soon as possible to allow other as much time to book and use the court.
The system will automatically log "late-cancellations" within 24 hours prior, however, the cancellation log is automatically deleted if the same court and time-slot
At this stage, there are no penalties for late-cancellations but these are reviewed by the management and committee.

Members can book individual coaching sessions online.
There are no fees charged through this system to book coaching sessions however you will need to pay your coaches directly for their services.
Late-Cancellation -- The system will log coaching session cancellations within 24 hours, however, if the same time-slot is rebooked, your late-cancellation will be automatically deleted.
Check-in/No-Show -- This system does not require you to check-in to confirm attendance for your coaching sessions, however, the coaches will implement their own no-show policies.
Payment of any Late-Cancellation and/or No-Show charges is to be made directly to the coach affected.
Please check with coaches directly for further details on their cancellation and no-show policies.